Houstonian Trellis Spa

Remains very clean & the employees are extremely attentive (from the front desk to the locker room attendants). The robes are lined with terrycloth which is great for semi-cool weather & when you exit the soaking tubs. Massages were extraordinary! Food = light bites & healthy (so don't expect to get full). But the food is delightful! Plenty of plunge pools & quiet areas to read. Absolutely worth a visit (must purchase a 50min+ treatment to enjoy the lounging spa areas). But well worth it!

I visited Trellis Spa at 5 PM with my sister, expecting a luxurious experience as it's renowned to be one of the best in Houston. Unfortunately, our experience was far from what we anticipated. Upon arrival, we were initially directed to unavailable lockers, causing an unnecessary delay. It felt as though our reservation was overlooked, which is disappointing for an establishment of this caliber. The hygiene standards were questionable as well, as I found someone else's hair on my spa robe. The massage itself was satisfactory, but the post-massage experience drastically lowered the quality of our visit. To our dismay, the refreshment room was empty right after our treatment. This abrupt end to our relaxation, and being rushed out, was quite jarring. My concerns were compounded when reviewing the bill. A 23% "Trellis Service Charge," essentially a mandatory gratuity, was added without transparency. When I sought clarification from the manager, her response was dismissive, reflecting poor customer service and a lack of understanding in management. As a loyal customer for over 11 years, I am deeply disappointed. Trellis Spa needs better management and process optimization. All guests deserve consistent and high-quality service, regardless of their appointment time. I hope this feedback is taken seriously and leads to necessary improvements.

Girls spa day bliss!!! I can not say enough about this spa. So bright and clean and up to date with the times. The staff were extremely helpful upon arrival and gave a well detailed tour of the spa. My friends and I arrived at 11 and had scheduled services for 12. We enjoyed relaxing and chatting and the going separate ways for procedures. Then we all met back up to enjoy drinks and snacks and spent the rest of the day by the pools leaving around 6. I will say it was quite packed but expected for a peek Saturday. My 100 minute cbd massage was absolute bliss. Sandra asked me plenty of questions thru out to make sure I was comfortable and enjoying it. I also did the add on diamond eye treatment. It’s for sure a splurge treat of a day. We all spent on average $600 for the day so just be prepared but it was a great experience and day for a staycation treat!

Beautiful location and scenery! The service was tremendous and the staff very kind and accommodating. I spent mother's day weekend here and was unable to finish my full service because my infant had reached her limit being away from me as she is strictly breastfed, they transferred all services and fees so i would be able to return another time even though that is typically against policy..that's putting the customer first! I will definitely return! 10 stars!

I loved our day here on Sunday ! My massage therapist, Donald was extremely professional & it was a great massage! He was very thorough, & intentional w technique also the utilization of the table was awesome for my arm region ! The staff was on point, strong communication here. Everyone has their place & it helps to keep the flow smooth! From Front Fd check in— to change area w attendants, to outdoor area attendees/ food/ drinks / locker room & out door region to upstairs concierge, & of course the therapists! It was extremely busy & yet seemed very organized Ps glad I was able to take photos for memory sake(def a bonus) & now we can share with others & hopefully inspire more people to take a wellness day! As National August Wellness month comes to a close -But really, every day is wellness day or should be;) thanks again everyone. Look forward to coming back next time in town!